Code of Conduct

At Roost Heating we strive to reach 100% customer satisfaction on every job we undertake. We take the time to listen to each customer regarding their needs and budget and advise on the appropriate solution for each individual.

Communication:
We will ensure effective communication at every stage of the process including quoting, booking in, any issues arising throughout the job and on job completion to ensure all the work requested has been carried out to standard. 

Timekeeping:
We agree convenient timings with each customer and work efficiently to strive to complete the job in the estimated time frame. Any unforeseen circumstances are always communicated to the customer.

Pricing:
Our quotations are fixed price, so there will be no hidden extras.
Estimates are produced on the basis of the quality of the information provided, unforeseen circumstances will be discussed and agreed prior to work commencing.

Insurances:
Our insurances are always kept up to date and are available to be viewed on request. Our current Public Liability Insurance is £5,000,000.

Your home:
We will respect your home as if it was our own. We will always clean up after each job is complete or at the end of each day.

Staff:
The Roost Heating team are polite and presentable at all times, we wear branded uniform and protective workwear on each job. We operate a non smoking policy at your property.

Vans:
Our vans will be parked with consideration to the customer and to your neighbours.

Health and Safety:
All Roost Heating employees take health and safety seriously and follow safe practice. A first aid kit and fire extinguisher is kept in all vehicles.